服 務 指 南
Services Directory
大東山水迎天下、大美吉林歡迎您
總經理致辭
尊敬的來賓：
歡迎您光顧恒陽大飯店！酒店全體員工熱誠歡迎海內外來賓以及各組織單位、旅游團體下榻，我們將以一流的環境、一流的設施、一流的服務盛情接待，讓您愉快而來，滿意而歸。
我們殷切盼望酒店的服務和設施令閣下感到滿意。為了方便您的旅行，特奉上此《服務指南》，具體介紹了本酒店各項設施及其服務項目等，以供參閱。 如您仍有其它任何需要或不詳之處，請撥打內線電話“888”與總服務臺聯系。
祝您旅居愉快，一切順利！
總經理 ：
Dear Guest:
Welcome to Hengyang Hotel! Hotel staff warmly welcome guests as well as organizational units, tourist groups stay, we will be first-class environment, first-class facilities, first-class hospitality services, allow you happy and satisfied.
We look forward to the hotel services and facilities to make you satisfied. In order to facilitate your travel, special offer this "service guide", details the various facilities of the hotel and its services, etc., for reference. If you still have any other needs or unknown place, please call the intercom "888" with the main desk contact.
I wish you lived in a happy, all the best!
General Manager:
環 境 保 護
Environmental Protection
________________________________________________________
節能環保，在酒店已不再是一種標語或是一種形式，它是酒店的一種公司文化和精神，并已具體至酒店的日常運作中。
我們但愿通過我們大家的堅持和努力，能不停喚起人們的環保意識，更加重視和愛惜我們的地球資源。因此我們倡議：
——當您離開房間時，請隨手關閉全部的電器、照明和空調。
——在不影響您居住舒適度的狀況下，減少客房日慣用品的更換次數。
——地球上最后一滴水將是人類的眼淚，請節省用水。
Energy saving, the hotel is quiet and then a slogan or a form, it is the hotel of a corporate culture and spirit, and have specific to the hotel's daily operations.
We hope that through persistence and hard work we can continue to arouse people's awareness of environmental protection, more attention to and cherish our earth's resources. Therefore, we advocate:
——When you leave the room, please turn off all appliances readily, lighting and air conditioning.
——Without affecting the comfort of your living situation, daily replacement to reduce the number of rooms.
——The last drop of water on Earth is human tears, please conserve water.
客房服務
Housekeeping Service
________________________________________________________
來賓服務經理 電話分機：888
Cuest Service Manager Ext: 888
如需服務請與當值來賓服務經理聯系。
For any assistance, please contact us.
行李服務 電話分機：888
Luggage Service Ext: 888
為您提供24小時行李服務以及貴重物品寄存服務，如需服務請聯系禮賓部。
Our24hours bellboys provide you luggage service and valuables storage.For any assistance, please contact us.
接待服務/詢問服務 電話分機： 888
Reception/Information Ext: 888
提供24小時的接待/詢問服務，位于大堂。
Located in the lobby,our receptionists provide you24hours service.
商務中心 電話分機：877
Business Center Ext: 877
位于大堂，提供商務、訂票、郵件服務。
Locates in the lobby,our Business Center service provide you business service,tickets booking Seruice Time:07:00-21:00
總機服務 電話分機：888
Operator Ext: 888
為您提供電話信息查詢、留言服務。
Our operator will provide you information and message service.
訂房服務 電話分機：0432-64570666
Reservation Ext: 0432-64570666
酒店提供24小時訂房服務。
We provide you24hours reservation service.
酒店部分樓層設無煙客房區域，為您提供清新的住宿環境。
We provide Non-smoking rooms for those non-smokers to choose.
大堂保險箱
Lobby Safe
大堂接待處為閣下提供免費使用的保險箱，較大的貴重物品可寄存在大堂保險箱內。酒店管理當局對留在客房內物品的任何損壞或遺失不負任何責任。
Each room is fitted with a safe ,your valutable belongings are recommended to be keep in the safe .Please open the your safe door before you checkout . Bye the way ,the lobby located provide free safes for bigger valutable belongings .The hotel management is not liable to any loss or damage valutables left in the gust rooms .
叫醒服務
Wake-Up Calls Service
請按888與接線生聯系，擬定您的叫醒時間。
Wake-up calls can be arranged by the operator to confirm the time.please dial 888
結帳服務 電話分機：888
Check-out Service Ext: 888
退房時間為正午十二時，若需延遲退房時間，請與來賓服務經理聯系。如果您在下午六點前退房，酒店將保存對客人增收半天房費的機利，超出六點，酒店將增收全天房費。
Check out time is 12:00 at noon ,if you extend you stay ,please contact our Guest Service Manager who will assist you .we reserve the right to charge guest who will departing late an additional half room charge of continued occupancy until 6 pm.after which a full night charge may be incurred.
信用卡
Credit Card
歡迎使用下列信用卡：國內各大銀行信用卡
We accept the credit as below: American Express ,Diners C lub,Master Card ,Visa,JCB card.other credit cards of China Unionpay
客房門匙
Room Key
本酒店使用先進安全的磁卡門鎖，但請閣下留心：當超出預訂時間，鎖卡將不能開鎖。若要續住，請到總臺辦理手續。
We set sophisticated security Room Card Lock on guest’s rooms.Be attention to it that if you are the reserved time,the room key will not open the door .please contact the reception if you extend you stay.
殘障人士設施
Handicapped Facilities
酒店備有輪椅車，如需使用請與行李部聯系。
Handicapped room is available,please contact the front desk for reservation.for wheclchair ,please contact Bell Service counter
雨傘
Umbrellas
大堂入口處備有雨傘，借用請與禮賓部聯系。“888”
Umbrellas are available, Please contact the concierge for borrowing. “888”
寵物
Pets
酒店謝絕來賓攜帶寵物出現在酒店范疇內。
No pets are allowed into the hotel.
訪客
Visitors
根據酒店安全管理程序規定，來訪客人請出示有效證件配合做好訪客登記，請訪客在晚上十一點后離開客房。
According to the “Hotels security Administrative Procedures”, Visitors to the hotel should follow the regulations as stated below. Visitors must show proper identification and fill in the visitors registration form if they wish to visit guestrooms. Visitors must leave guestrooms before 11:00Pm of the some day.
失物招領
Lost & Found
如有物品遺失，請與客房中心聯系。遺失物品，酒店保存三個月，易變質物品只保存三天。在上述期限內無人認領的物品，酒店有權自行解決。
For lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.
洗衣服務
Laundry and Dry Cleaning Service
如有水洗、干洗衣物請與客房中心888聯系。詳情請參閱洗衣單。
For laundry and dry cleaning ,please contact Housekeeping at Ext 888 For details please refer to the laundry list .
房內用餐服務
Roon Service
酒店為您提供房內送餐服務，如需要請撥打“400”與送餐部聯系，時間：11：00－20：00
Room service is available, Please see the Room service menu section in this directory “400”. Time: 11：00－20：00
棉被服務
Quilts add
服務時間：24小時，酒店備有適量的棉被以供閣下需時添加，請聯系房中心。
Hours: 24 hours, the hotel offers the right amount of blankets for when you need to add, please contact the Housing Service Center.
客房設備服務
Rooms Equipment and Service
房務中心 電話分機：888
HouseKeeping Ext:888
您若需要增加房內用品或服務請于客房中心聯系。
If you need any additional room supplies and services HouseKeeping .
飲用水
Drinking Water
如需飲用開水請用房內開水器。
Please make use of the electric thremos if you need some hot water.
客房照明系統
Lighting Control of Guest Room
房間配有燈光總控制器，將磁卡插入取電器內，燈光便會自動開亮，當您離開房間時，請取出磁卡，燈光便會自動開關。
Each room is equipped with master switch control lighting.Please insert the card key in to the slot beside the door to turn on the lights.When leaving the room please remove the card key to turn lights off automatically.
吹風筒
Hair Dryer
客房的浴室備有吹風筒，如有問題請與客房中心聯系。
Pleas contact Housekeeping if there is any problem with the hair dryer in your washroom.
冰塊
Ice Cube
如您需要冰塊，請與客房中心聯系。
If you need ice cube ,please contact Housekeeping.
寬帶上網接口
Broadband Access (ADSL Access)
酒店客房已安裝寬帶上網接口。
The guest rooms had fixed with broadband access.
請勿打擾
“Do Not Disturb” Service
當您需謝絕探訪及不被打擾時，請將“請勿打擾”牌掛在門把手上，并告知接線生不要把接轉電話到客房。
When you do not want to be disturb,please hang out this card on the knob,you can also inform the operator not to contact any call to your room.
電熨斗/慰衣板
Iron /Iron Board
客房中心備有電慰斗和慰衣板，如有需要可與客房中心聯系。
The Housekeeping provide iron and iron board ,if any need please contact Housekeeping.
迷你吧
Mini Bar
客房內備有迷你酒吧，每日有專人補充，任何使用都會按價計入您的客帳上。如有其它需要，請隨時與客房中心聯系。
A full stock mini bar is provided in your room. Items will be replenished daily and all consumption will be chgarged to your account according to the list price .For any requirement please contact Housekeeping.
空調
Air-conditioning
本酒店設有中央空調系統，各客房均設有調節器，顯示溫度，安裝在墻壁上。冷暖風速分低、中、高三種速度，可隨意調節室內溫度
The hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adjust the room temperature.
插座
Socket
本酒店設有中央空調系統，各客房均設有調節器，顯示溫度，安裝在墻壁上。冷暖風速分低、中、高三種速度，可隨意調節室內溫度
Hours: 24 hours
For extra power outlet or power connectors, please contact the Housing Service Center. Hotels articles, please do not away from the hotel, not of, the purchase price will be calculated and collected.
應急電筒
Emergency Flashlight
全部房間均設有應急電筒以作緊急照明使用，酒店物品，請勿帶離酒店，否之將按購置價計收，如發現設備存在質量問題或有疑問，請聯系房務中心。
All rooms are equipped with emergency flashlight for emergency lighting use, hotel items, please do not away from the hotel, not the purchase price will be collected, such as found in equipment quality problems or have questions, please contact the Housing Service Center.
門鎖
Lock
客房門鎖為先進的電子設備控制裝置，如閣下預計的離店當天十二時后未至或聯系前臺接待處辦理續住手續，門鎖將自動啟動閉鎖功效，出現類似狀況，請聯系總服務臺。
Room door lock for the advanced electronic equipment control devices, such as your expected departure after noon the day before the arrival or contact the front desk reception procedures for continued stay, door locks will automatically start lockout feature, a similar situation, please contact the General Service Taiwan.
安全栓
Safety bolt
全部客房房門均設有安全栓。
All rooms are equipped with security door bolt.
防滑墊
Mat
全部客房浴室均設有防滑墊，以避免因地面水滑而造成人身傷害，請閣下在進入獨立浴室沐浴時，將防滑墊鋪于浴室地面，如有問題，請聯系房務中心。
All rooms are equipped with non-slip bath mat to prevent personal injury caused by surface water slide, please enter in your bathroom shower, the bath mat spread on the ground, any questions, please contact the Housing Service Center.
火警疏散圖
Fire evacuation map
全部客房門后均貼有該樓層和閣下所在客房位置以及消防疏散平面示意圖，入住后請認真理解，如有疑問或需協助，請聯系房務中心。
All rooms are affixed to the door, floor and room location where your plane and fire evacuation diagram, after the arrival of carefully understanding and, if questions or need assistance, please contact the Housing Service Center.
客房物品價格
Rooms goods prices
為了給您營造一種舒適的入住環境，客房內的物品都是通過精挑細選配備的，
如果由于您的故意或無意造成房內物品損壞時，您需要予以對應的賠償。
To check your environment to create a comfortable, guest rooms are carefully selected items within the configuration,
If, your room, intentionally or unintentionally cause damage to items, you need to be given appropriate compensation.
會議服務
Conference Services
________________________________________________________
多功效會議廳 電話分機：888
Conference Center Ext:888
無論是商務談判、產品展示、新聞公布會，還是高級宴會，都能滿足不同的重要商務活動需求，是太湖縣最高規格的政務、商務和對外交流的需要活動場合之一。
Our experienced and professional meeting service team will ensure that every event , whether it is a meeting conference,dinner,or banquet ,Is tailored to suit you specific requirement and expectations.
位置：三層
Location Floor 3
營業時間：根據活動需要
Service Time:According to the needs of the activity.
餐飲服務
Food and beverage service
________________________________________________________
訂餐服務 電話分機：877
Banquet Reservation Ext: 877
承接個人或團體的各類宴會、酒會及住店客人的房內用餐服務。
Various reservations are available for dinner and cocktail party fot company or private gathering .It is 24 hours for room service.
位置：一層
Located :Floor 1
訂餐時間：8:00-18:00
Reservation Time : 8:00-18:00
大堂酒吧 電話分機：888
Lobby Bar Ext: 888
與浪漫鋼琴相約，提供各式西點、飲品，即時調制的雞尾酒更是令人賞心悅目，是您休憩商談抱負場合。
Relax and taste a drink form our cocktail list while listening to the wonderful music played by our resident pianist.
位置：一樓大廳
Located :Floor 1.
營業時間：10:00-22:00
Service Time: 10:00-22:00
客房早餐
Breakfast Room
閣下入住本酒店三樓餐廳為您提供早餐，早餐時間：07： 00-10：00
You stay in the third floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-10: 00
中餐廳 電話分機:400
Garden Chinese Restaurant Ext: 400
環境舒適雅致，餐廳重要經營徽菜，大廳可供60位來賓同時用餐，并可提供14個風格各異包廂，是您宴請賓朋的首選場合。
For exquisite Anhui cuisine dish as well as delicious food .our Chinese restaurant will captivate the most discerning gourmet. Private rooms are also available.
位置：四層
Located :Floor 4
營業時間：11:00-14:00 17:00-21:00
Service Time: 11:00-14:00 17:00-21:00
宴會廳 電話分機：400
Grand Banquetroom Ext: 400
擁有一支旨在提供高原則服務的專業隊伍，精心布置宴席、營造歡慶氛圍，為您提供完美宴會服務。
You special event deserves attention,we offers consistently hight leves of service and quality to ensure you get the personal touches you want .
位置：三層
Location:Floor 3
營業時間：11:00-21:00
Sevice Time :11:00-21:00
健身服務 電話分機：888
Fitness Service Ext：888
跑步機、啞鈴、杠鈴、多功能訓練器
Treadmills, Dumbbells, Barbells, Multi-functional Trainer
位置:7樓健身中心
Location: 7F Fitness Center
開放時間 ：每日 6:00 AM - 9:00 PM
Opening Hours：Daily 6:00 AM - 9:00 PM
安全服務
Safety service
________________________________________________________
客房煙感防火系統
Fire system in the Guestrooms
酒店內每間客房均裝有煙感防火器，當客房煙濃度超出規定時，煙感器將會自動向服務室報警，服務員將快速到現場解決。
All guestrooms in the hotel are installed with smoke sensor systems. When the thick smoke in the room is over the rate stipulated, the system will automatically alarm.
消防設備
Fire-fighting equipment
酒店每層樓均備有當代化消防設備。
On every floor of the hotel, there is modern fire-fighting equipment.
安全門及安全梯
The security service
每層樓都有安全門通往安全梯，萬一發生火警，切勿驚恐，望與服務員親密合作，聽從服務員疏引。
The security Department of the hotel being on duty 24 hours a day and all the hotel staff have under a full training for the fire-fighting operation.
在緊急狀況下，首先規定我們的客人保持鎮靜。我們的安保部24小時安排專業消防人員在值班。一旦火情發生，全部信息將立刻傳到控制中心，有關人員將開始滅火并指揮客人到安全地帶。
In any emergency, we would first like to request all our guests to remain calm. For example, our disaster prevention station is on duty 24 hours a day, staffed by professional guards and our own fire fighting personnel. In case of a fire, all information will channeled to the station immediately and the staff will begin extinguishing the fire and guiding our guests to safety.
來賓進入房間后
Upon your arrival at your room
請看房門背面的示意圖，圖上標有從您房間通往緊急出口的線路。您一定要確保懂得這些線路，最少懂得兩個緊急出口的位置。如您行動不便時，請將全部的電源設備關閉。請您不要在床上吸煙。
You know these routes and the locations of at least two emergency exits. Inform the from your room. Make sure you know these routes and the locations of at least two emergency exits. Inform the from desk if you are physically handicapped. Please turn off all electrical appliances before leaving room. Please do not smoke in bed.
萬一發生火災時
If you should notice a fire breaking out
請撥888，告知總機電話員火情發生點。為避免火的漫延，當您離開房間時，請不要忘記關門。請好您房間的鑰匙。一旦疏散線中斷，您能夠回到您的房間。用濕毛巾捂住您的嘴和鼻子，以不致于被煙及火苗熏壞。立刻在浴盆內放水，并將全部的易燃品淋濕，請不要砸房間窗戶。請不要使用電梯。面對無火苗處的緊急防火樓梯處，沿著墻彎腰低頭爬行邁進。按照批示圖中的緊急出口路線，根據火情使用樓梯上或下。如您向頂層跑，請站在逆風的一面，等待營救隊。如果您不能跑出您的房間：如果您的門或門把手是熱的，請不要打開，請用濕毛巾或床單沿著門縫塞上，然后耐心等待營救。
Dial “888” and inform operator of fires location. Do not forget to close the door when you leave the room to prevent the fire from spreading. Take your room key with you. Should the route be cut off. You can always return to your room. Cover your mouth and nose with a wet towel so as not to inhale smoke and flame. Run water into the bathrub immendiately any wet thoroughly any easily flammable objects. Do not break the window of the room. Keep away from the windows. Walk in a crouch or crawl along the wall and proceed towards an emergency staircase free of flames. Follow posted emergency exit escape routes. Depending on where the windward side and wait for the rescue party. If you can not get out of your room: If the door or knob is hot, do not open it. Stuff spaces around the door with wet towels or sheets and patiently wait for the rescue party.
萬一發生地震時
If an earthquake occurs
如果地震發生的話，請按照我們警報系統廣播的批示做。離窗戶遠些。拔掉全部的電源插頭。保護好您的頭部。一旦接到地震的預報，我們的內線廣播系統將會告知您，如果有狀況，請您保持鎮靜，并根據當時的狀況，自己判斷應采用的辦法。在災情發生期間我店員工將象平時同樣的工作。一旦地震發生，我們將告訴您如何做，請一定按照執行為盼。一旦地震發生時，請不要用電梯。
Obey the instructions, we will be broadcasting on the corridor alert system. Put out cigarettes. Protect your head. If prior warning of an earthquake is received, our internal broadcasting system will make an announcement. Our guests are requested to remain calm and to use their own judgement as to what precautions to take. We assure you that our hotel staff will be on duty as usual even during a disaster. If an earthquake should occur, we will issue instructions, please follow them closely. If an earthquake occurs, you can not use the elevators.
由于我們遵照客人第一的宗旨，將繼續進行對付火情和震情的訓練，故這也是緊急項目中的一部分。在緊急狀況發生時，您的大力合作能將人員損傷和財產損失控制在最低程度。
As part of our Emergency program, we continuously conduct fire and earthquake drills because we feel that the safety of our guests comes first. In case of emergency, your cooperation is necessary to keep injuries and property losses at a minimum.
住宿須知
尊敬的來賓：您好！
為了保障您的人身和財產安全，為了我們能更加好的為您服務。根據中華人民共和國有關條例，特制訂本須知望您能支持并配合我們的工作。
謝謝！
一、貴重物品請寄存在總臺寄存處。
二、房費在總收銀處結算，請您注意退房時間中午12：00，超出12：00在18：00之前退房將加收半天房費，超出18：00將收全天房費。
三、您如需緊急清掃房間衛生，請將“請即時清掃”的批示牌掛于門口，致電房務中心，電話：888。
四、請勿帶寵物進入酒店。
五、進入酒店后，請勿大聲喧嘩，保持安靜，22：00后來請將電視機音量調小，不得在客房演奏樂器。
六、請您勿往窗外拋撒任何物品。
七、嚴禁攜帶易燃易爆的化學物品進入酒店。
八、客房嚴禁使用燃油或石化、油氣爐具和多個家電設備。
九、請勿在樓梯間及床上吸煙，請勿亂扔煙頭及火柴棒。
十、嚴禁在酒店燃放煙花、鞭炮。
十一、未經酒店同意，不得在客房內裝復印機、電話傳真機等辦公設備。
十二、嚴禁在客房內吸毒、販毒、斗毆、宿娼賣淫等違法犯罪活動。
十三、請勿在消防安全疏散通道和消防設施上堆放多個物品。
十四、如發生火警及其它意外事件，請勿驚恐及時向大堂報警按安排的疏散路線快速撤離。
十五、尊敬的來賓，請您愛惜酒店的財物，如由于您和您的朋友的因素造成酒店財物的損壞，需承當對應賠償，由于客人因素造成客房設備設施受損，設備設施維修期間客房不能出租，可由司法部門追究對應的責任。
吉林市恒陽大飯店
Guest Information
Dear Guest: hello!
To protect your personal and property safety, in order that we can better serve you. According to relevant PRC regulations, instructions formulated hope you will support and cooperate with our work.
Thank you!
First, please store valuables in the total station storage.
Second, the total room rate at the cash register at the settlement, please note that Check-out time 12:00, check out before 18:00 than 12:00 in the half-day room rate will be subject to more than 18:00 will be closed all day room rate.
Third, clean your room for emergency health, please "Please immediately clean up" signs hanging on the door, call the Housing Services Centre, Tel: 888.
Fourth, do not bring pets into the hotel.
Fifth, enter the hotel, do not make much noise, keep quiet, 22:00 Set the TV volume down, not in the room to play musical instruments.
Sixth, you do not throw anything out the window.
Seven, flammable and explosive chemicals are forbidden to enter the hotel.
Eight rooms is strictly prohibited the use of fuel or petrochemical, oil and gas stoves and various appliances.
Nine, do not smoke in the stairwell and on the bed, do not throw cigarette butts and matchsticks.
Ten, the hotel is strictly prohibited fireworks, firecrackers.
XI, without the hotel agreed not built in the copier room, telephone fax machines and other office equipment.
XII prohibited drugs in the room, drug trafficking, assault, prostitution places of prostitution and other criminal activities.
XIII, Do not fire evacuation routes and fire safety facilities on the pile of items.
Fourth, such as fire and other accidents, do not panic alarm in time to lobby the evacuation route by rapid withdrawal arrangements.
Fifth, Dear guests, you love the hotel property, such as you and your friends causes damage to hotel property, should bear the corresponding compensation, as the guests rooms causes damage to equipment and facilities, equipment and facilities maintenance period rooms can not be rent, the judiciary held by the corresponding responsibilities.
Hengyang Hotel
地址：吉林省吉林市豐滿區廈門街755號
訂房電話：0432-64570666
宴會預定：0432-65084877
